Shipping

We will ship within 10 days after receiving both your order and payment.

Packages are shipped via regular airmail and generally take 3-10 days (may take up to 3 weeks for the Middle East, Africa, and South America).

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Shipping Fees

• For orders of 2 (two) books or less, the shipping fee is a flat rate of 2500 yen.


• For orders of 3 (three) books or more, please contact us for a quote.

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Payment Methods

Orders are billed on a per-order basis.

We offer two payment options:

[1] Credit Cards (Visa, Mastercard, JCB, American Express, Diners Club)

• Payment must be completed within 48 hours of placing the order.


• Payment can be completed using the link provided in the order confirmation email or through My Account.


• Payment processing is provided through Wellnet Corporation's secure Multi-Payment Service.


• To proceed on the payment, we recommend you to use a translation function of your browser, so that you can fully understand the text on the pages.


• Orders for which payment is not completed within the deadline will be automatically cancelled.


• Shipment will not begin until payment has been confirmed.

[2] Paypal

• Please contact Customer Support to pay by Paypal.

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Membership

Membership registration is free of charge.

• Please register using your legal name.


• Customers automatically become members when making a purchase from our store.


• Newsletter registration alone does not create a member account.


• Members can access order history, shipment tracking, payment information, and reward point
  balances through My Account.


• If you wish to cancel your membership, please contact Customer Support by email.

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Returns & Refunds

Order Cancellation

• Unpaid and unshipped orders may generally be cancelled within three days of placement through My
  Account.


• For all other cancellation requests, please contact Customer Support.

Returns

• Please contact us within 15 days of receiving the item if you wish to request a return.


• Returns sent without prior notice may not be accepted.


• Returned items should be sent to the address designated by our support staff.

Damaged or Defective Items

• If an item arrives damaged or defective, please contact us as soon as possible.


• Where available, a replacement item will be arranged.


• If a replacement is unavailable, a refund or store credit may be offered.

Customer-Initiated Returns

• Return shipping costs are the responsibility of the customer.


• Shipping fees are non-refundable.


• Reward points used for the purchase may not be restored.

Refund Methods

• Bank Transfer


• Credit Card Reversal (when applicable)


• Store Reward Points

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Product Reviews

We welcome customer reviews and feedback regarding purchased products.

• Customers who purchased an item from our store and submit a review while logged into their
  account may receive reward points.


• Reviews should be based on actual experience with the product.


• Reviews containing offensive language, personal attacks, commercial promotion, or inappropriate
  content may be removed.


• We reserve the right to edit or delete content that violates our review policy.

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Reward Points

Reward points function as store credit and may be used toward future purchases.

• 1 Point = ¥1


• Points are awarded through promotional programs and customer reviews.


• Point balances can be viewed through My Account.


• Points cannot be exchanged for cash.


• Expired or forfeited points cannot be reinstated.


• Points may not be available for certain products or order types.

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Security

We take the protection of customer information seriously.

• All communications between our website and customers are protected using SSL encryption
  technology.


• Credit card information is processed by the secure third-party payment provider.(Wellnet Corporation as described above)


• We do not store customers' credit card information on our servers.

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Bulletin Board

Customers are welcome to post questions, comments, and product requests on our bulletin board.

• Please be respectful of other users.


• Posts containing offensive, defamatory, illegal, or inappropriate content may be removed without
  notice.


• We reserve the right to edit or delete posts when necessary.

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Contact Us

If you have any questions regarding our products or services, please contact us by email.

Email: thanks@mag-mart.jp

• We normally respond within 24 hours on business days.

Thank you for shopping with MAG-MART.

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